Refund policy

Return and Refund Policy

At BURUIFIBC, we are committed to providing FIBC bulk bags that meet the specifications agreed upon with our customers.

Sample Orders

If you receive a sample product that is damaged, defective, or materially different from the product description, please contact us at sales@buruifibc.com within 7 days of delivery. Please include your order number, a description of the issue, and photos when applicable.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund.

Returns for reasons unrelated to product quality or order accuracy must be approved by us in advance. Customers may be responsible for return shipping costs.

Custom and Bulk Orders

Custom-made products and bulk orders manufactured according to customer-approved specifications are generally not eligible for return or refund once production has begun, except in cases of confirmed manufacturing defects, specification discrepancies, or other issues attributable to us.

Specifications, artwork, printing, dimensions, construction, quantities, and other custom requirements should be confirmed before production.

Order Cancellations

Sample orders may be cancelled before shipment by contacting us as soon as possible. Once an order has shipped, cancellation may no longer be possible.

Cancellation terms for custom or bulk orders are subject to the applicable quotation, purchase agreement, or order confirmation.

Refunds

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

Contact Us

For return, refund, or order-related questions, please contact:

BURUIFIBC
Email: sales@buruifibc.com
WhatsApp: +852 4702 1912